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About The Patient & Client Council

Home > About Us > Our Goals

Patient and Client Council Goals

The Patient and Client Council is an independent and reliable voice for people using health and social care services.

There is an improved health and social care system.

Decisions in health and social care are made in partnership between the public and health and social care organisations.

The Patient and Client Council is an effective organisation.

Our Goals

The Patient and Client Council has four main goals for the next three years.

Goal 1

The Patient and Client Council is an independent and reliable voice for people using health and social care services.

We will:

  • Base our work on what people tell us.
  • Use what we hear to influence health and social care services.
  • Ensure that decision makers are listening to and acting on what people say.
  • Influence change to make services safer.
  • Use new ways to hear from service users.
  • Be clear and confident about our role.

 

Goal 2

There is an improved health and social care system.

We will:

  • Be an influential voice in the health and social care system.
  • Ensure a stronger citizen voice in policy making, commissioning and delivery of services.
  • Support and equip individuals and communities of service users to challenge the system.
  • Use the information from our complaints service and engagement work to campaign for real and sustained positive change.

 

Goal 3

Decisions in health and social care are made in partnership between the public and health and social care organisations.

 We will:

  • Promote the rights of patients and service users at all levels within the health and social care system.
  • Promote the provision of advice and information about health and social care services.
  • Challenge health and social care services to provide people with information and knowledge to improve their health and their experience of the service.
  • Work with the service to create an environment where all patient feedback is sought and acted upon.

 

Goal 4

The Patient and Client Council is an effective organisation.

We will:

  • Be the leader in meaningful citizen involvement and engagement in health and social care.
  • Provide effective leadership and direction to the organisation.
  • Be open and accountable about our work and our decisions.
  • Follow principles on governance, inclusion, diversity and equality.
  • Represent value for money.
  • Be flexible and innovative to increase our efficiency