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About The Patient & Client Council

Home > About Us > Our Goals

Our Goals

The Patient and Client Council has five main goals for the next four years.

Our Goals

Goal 1

The Patient and Client Council represents the interests of the public

We will:

  • Base our work on what people tell us
  • Ensure a strong citizen voice in policy making, commissioning and delivery of services.
  • Promote the rights of patients and service users at all levels within the health and social care system.
  • Ensure that decision makers are listening to and acting on what people say.
  • Use what we hear to influence the planning and delivery of health and social care services.
  • Be an influential voice in the health and social care system to make services better

Goal 2

The Patient and Client Council promotes involvement of the public in health and social care

We will:

  • Be a leader in meaningful citizen involvement and engagement in health and social care.
  • Work with the service to create an environment where all patient and carer feedback is sought and included in service delivery and policy development.
  • Ask service users the best way to engage with them – and develop new processes for our engagement based on these views.
  • Share learning from our work with other organisations
  • Support and equip individuals and communities of service users to both champion and challenge the system.

 Goal 3

The Patient and Client Council provides assistance to individuals making or intending to make a complaint relating to health and social care

We will:

  • Assist people in having their experiences about their care heard and concerns listened to.
  • Ensure that decision makers can partner with service users to have their experiences and ideas included in decision making.
  • Partner change to make services better
  • Use the information from our complaints service and wider engagement work to campaign for real and sustained positive change.

Goal 4

The Patient and Client Council promotes the provision by HSC bodies of advice and information to the public about the design, commissioning and delivery of health and social care

We will:

  • Advise health and social care services of how people have told us they would like to receive information and knowledge to improve their health and their experience of the service.
  • Promote the provision of advice and information to the public about health and social care services in an easy to understand and accessible way.

Goal 5

The Patient and Client Council is an effective organisation

We will:

  • Align our work to the PfG using an outcomes based structure
  • Base our work on what people tell us
  • Be clear and confident about our role.
  • Provide effective leadership and direction to the organisation.
  • Be open and accountable about our work and our decisions.
  • Represent value for money and manage all its assets in line with public sector policy.
  • Be flexible and innovative to increase our efficiency
  • Follow good practice on governance, inclusion, diversity and equality.