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Who We Are & What We Do
The Patient and Client Council was established under legislation on the 1st April 2009 as part of the reform of Health and Social Care in Northern Ireland, replacing the health and social service councils.
The Patient and Client Council is your independent voice on health and social care issues. We have local offices throughout Northern Ireland.
We are here to:
- Listen and act on people’s views
- Encourage people to get involved
- Help people make a complaint
- Promote advice and information
The overarching objective of the PCC is to provide a powerful, independent voice for patients, clients, carers, and communities on health and social care issues through the exercise of the following functions:
- to represent the interests of the public by engaging with the public to obtain their views on services and engaging with Health and Social Care (HSC) organisations to ensure that the needs and expectations of the public are addressed in the planning, commissioning and delivery of health and social care services;
- to promote the involvement of patients, clients, carers and the public in the design, planning, commissioning and delivery of health and social care;
- to provide assistance to individuals making or intending to make a complaint relating to health and social care; and
- to promote the provision of advice and information to the public by the HSC about the design, commissioning and delivery of health and social care services.
The legislation which established the Patient and Client Council can be found on the following links.
- Health and Social Care (Reform) Act (Northern Ireland) 2009
- The Patient and Client Council (Membership and Procedure) Regulations (Northern Ireland) 2009