Have you recently used the GP Out of Hours Service? This service is for people who need urgent medical treatment, but cannot wait until their doctor’s practice is open. It’s also for terminally ill people, very sick children and frail, elderly people.
Having timely access to the GP Out of Hours Service is an essential part of our healthcare provision. Like many of our health services, it is a service under increasing pressure.
The Regulation and Quality Improvement Authority (RQIA) is carrying out a review of the GP Out of Hours Service in February and March 2018. This inspection is part of a programme of reviews carried out by the RQIA on different Health and Social Care services.
The priorities for areas of service for the RQIA review are decided following input from stakeholders, including patients – the people who use the services.
The pressures on our health and social care services – and on our urgent and emergency services in particular - are very much in the news at the moment. It is an important time for this review to be carried out.
The RQIA, in receiving suggestions for priorities from patients, was left in no doubt how important GP and GP Out of Hours services are to people across Northern Ireland.
As the Complaints Services Manager at the Patient and Client Council, I have been selected as a member of the RQIA Review Team and have been working with them to hear from patients and service users about their experiences of these services in advance of the inspection.
There is an online survey that you can complete, which can be found at http://bit.ly/2lYYbof
If you’d prefer to talk about your experience, please give me a call on 028 9536 3976 or send an email to firstname.lastname@example.org
Whatever your experience of this important service - whether you want to tell us about a good experience or a time when you think things could have been better - we will be glad to hear from you.
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