Family carer, Laura Collins
We all want a high-quality health service that keeps on getting better. We all want a more equal society where health inequalities are reduced. We all want the NHS to be there for us in an emergency.
Emergencies, by their very nature, involve unplanned health or social care treatment. This is known as ‘unscheduled care’ and includes providing support to patients in their home, urgent or emergency GP appointments, 999 ambulance services, emergency department treatment and discharge processes from hospital.
However, the ability of our health and social care system to provide unscheduled care every day of the week is becoming harder year on year.
Staff shortages, seasonal pressures and unprecedented Emergency Department demands are some of the many factors that are making delivery of an effective service more difficult.
Over the past year, a regional network for unscheduled care has been actively working to resolve some of the concerns across our emergency and acute services, and there is now an opportunity for members of the public who have had experience of unscheduled care services within the past five years to bring an important patient perspective.
You can be involved as a member of the Service User and Carer Reference Group to progress work in relation to unscheduled care, sharing your lived experience, and using your knowledge and expertise to progress work.
Together, we can start to address the underlying issues, consider how to better spread the demand across services, and create a more effective and sustainable system through increased mutual understanding based on the principles of co-production.
Together, we can achieve the aim of getting the right patient to the right place at the right time, and to receive the right services. Together, we can make real and meaningful change that brings more timely access and better experience for everyone.
There will be a requirement to read documents, attend meetings every other month for a couple of hours, plus additional meetings as required, and to engage with wider service users and carers.
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