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Our Work

Home > Our Work > Our Plan

Our Plan

Our Plan sets out the role, direction and goals of the Patient and Client Council for the next three years.


A health and social care service that is shaped by the experiences of patients, clients, carers and communities.


To be an independent and influential voice that makes a positive difference to the health and social care experience of people across Northern Ireland.


  • Put people at the centre of all we do.
  • Use evidence from people as a guide to our work.
  • Speak independently.
  • Work in partnership.
  • Be clear about what we do and how we do it.


  • The Patient and Client Council is an independent and reliable voice for people using health and social care services. 
  • There is an improved health and social care system.
  • Decisions in health and social care are made in partnership between the public and health and social care organisations.
  • The Patient and Client Council is an effective organisation.

If you'd like a hard copy, please email your name and address to