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Publications: Reports

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Date Document Title Download Audio
12.09.16 A hidden condition
Ten people living with Fibromyalgia tell their story.
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29.05.14 Access to GP Services (Full report). May 2014
Access to GP Services Report outlines the views of over 8200 people across Northern Ireland about accessing services at their local GP surgery.
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29.05.14 Access to GP Services (Summary report). May 2014
Access to GP Services Report outlines the views of over 8200 people across Northern Ireland about accessing services at their local GP surgery.
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23.10.13 Annual Complaints Report 2012/13 download
18.09.14 Annual Complaints Report 2013/14 download
08.07.15 Annual Complaints Report 2014/15 download
08.07.15 Annual Complaints Report 2014/15 (Summary) download
30.11.16 Annual Complaints Report 2015-2016 download
30.11.16 Annual Complaints Report 2015-2016 - Summary download
01.08.10 Annual Report of the Bamford Monitoring Group
1st Annual report from the Bamford Monitoring Group.
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20.09.11 Annual Report of the Bamford Monitoring Group
2nd Annual report of the Bamford Monitoring Group.
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01.06.10 Are you being heard? Bamford Monitoring Group workshop
People share their views on how to have their voice heard on health and social care issues.
Report roduced by the Bamford Monitoring Group.
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23.11.12 Beating the Blues - The experiences of people in Northern Ireland download
18.01.12 Car Parking at Hospitals and other Health and Social Care Facilities.
People's views on car parking at hospitals and other Health and Social Care facilities in Northern Ireland.
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22.12.10 Car Parking Changes at Altnagevlin Hospital
The views of members of the Patient and Client Council Membership Scheme in the Western Health and Social Care area.
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11.06.12 Care at Home
Older people's experiences of domiciliary care.
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08.07.13 Care When I Need It. March 2013
A report on Urgent Care Services
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07.04.17 Carer's support and needs assessment
Experience of carers of people with learning disability and mental ill health - February 2017
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20.11.15 Carers' Priorities Report
Carers' views on future priorities for Health and Social Care in Northern Ireland.
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20.11.15 Carers' Priorities Summary
Summary of carers' views on future priorities for Health and Social Care in Northern Ireland.
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01.02.13 Emergency Admission to Hospital in Northern Ireland. December 2012 download
29.02.12 Experience of Diagnosis
Views of patients and carers of
diagnosis of rare disease in Northern
Ireland.
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15.05.13 Exploring public awareness of palliative care. April 2013.
Executive summary.
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09.03.11 Food for Thought: Views of Patients and the Public on Hospital Meals
Views of Patients and the Public on Hospital Meals
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20.09.11 Further Education
What people with a learning disability said about attending college in Northern Ireland.
Report produced by the Bamford Monitoring Group.
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10.11.11 Further Education (Easy Read)
What people with a learning disability
said about going to college in Northern Ireland. Report produced by the Bamford Monitoring Group.
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15.12.16 Home Treatment Crisis Response Service
People's Experience in Northern Ireland - December 2016
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10.11.11 Is Bamford Making a Difference (Easy Read)
What people said about mental health services. Report produced by the Bamford Monitoring Group.
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20.09.11 Is Bamford making a difference?
Report from open Dialogue Mental Health Conference.
Report produced by the Bamford Monitoring Group.
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27.03.15 Issues faced by people who are homeless in accessing health and social care services download
28.07.15 Issues faced by people who are homeless in accessing health and social care services (Summary) download
13.08.13 Life after living in hospital. May 2013
The experiences of people with a learning disability.
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28.10.10 Maternity Services
As part of the development of a strategic review of maternity services in Northern Ireland, the Patient and Client Council undertook a short public engagement with women and their partners across Northern Ireland.
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20.10.10 Mental and emotional health of 16-year olds in Northern Ireland download
10.11.11 Mental health information for young people on the internet. (Easy Read) download
20.09.11 My Day, My Way
What I do during the day. What people with a learning disability said.
Report produced by the Bamford Monitoring Group.
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10.11.11 My day, my way. (Easy Read)
This report is about what people
with a learning disability do in the day. Report produced by the Bamford Monitoring Group.
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20.09.11 Online Mental Health Information for Young People.
What young people said about Health and Social Care Trust websites.
Report produced by the Bamford Monitoring Group.
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13.12.12 Patient and Client Council 1st Annual report on health and social care complaints 2011 2012
This report sets out the support given by the Patient and Client Council to support people making a complaint about health and social care services
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01.02.10 Patient, Services User and Public Perspective on End of Life Care Strategy
This report provides a summary of patient, service user, carer, and general public (the public) perspective on issues concerning end of life care in Northern Ireland.
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30.06.11 People’s views about prescription charging and products available on prescription. download
10.04.17 Personal and Public Involvement (PPI) and its impact
Monitoring, measuring and evaluating the impact of PPI in Health and Social Care in Northern Ireland - January 2017
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10.04.17 Personal and Public Involvement (PPI) and its impact - Summary
Monitoring, measuring and evaluating the impact of PPI in Health and Social Care in Northern Ireland - January 2017
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13.11.14 Quality Report 2013/14 download
12.11.15 Quality Report 2014/15 download
07.11.16 Quality Report 2015/16
All health and social care organisations in Northern Ireland are committed to improving the quality of their services. Our aim is to have safe, effective, patient and client-focused services, where all patients and clients are entitled to be treated with dignity and respect. They should also be fully involved in decisions affecting their treatment, care and support. Today, we publish the Patient and Client Council Annual Quality Report, which shows how we have contributed to this aim.
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02.11.16 Recurrent Miscarriage in Northern Ireland download
11.10.12 Report of Older People's Reference Group
This report details the comments and recommendations made by the Older People’s Health and Wellbeing Framework Reference Group on the standards of service developed for the Older People’s Health and Wellbeing Framework.
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21.04.11 Report on How Involvement Can Liberate Health and Social Care
Outcomes from a Patient & Client Council Workshop held on 2 & 3 March 2011
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07.12.09 Report on the Public Engagement on Priorities for Action
Summary of public discussions on priorities for health and social care.
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20.09.11 Respite (short breaks)
The views of people with a learning disability, parents, carers and family members; and families and carers of people with Dementia
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10.11.11 Respite - Short Breaks (Easy Read)
This report is about what people with a learning disability and their families told the Bamford Monitoring Group about respite in Northern Ireland. Report produced by the Bamford Monitoring Group.
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07.06.11 Rural Voices Matter
Rural Voices Matter is the first study of its kind in Northern Ireland, which reflects the views and experiences of people who live in rural areas using health and social care services.
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01.11.10 Shaping Information Knowledge and Access to Mental Health Services.
Report produced by the Bamford Monitoring Group.
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28.03.12 Someone to stand up for me - Advocacy Toolkit
A toolkit to promote advocacy for
older people in the independent care
home sector.
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13.09.13 Support after leaving mental health hospitals. May 2013
This study provides a valuable insight into the experiences of people with mental illness regarding the support available to them after leaving hospital.
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05.10.10 Survey of Dental Practices Regarding Access To Dental Services
During June 2010 the Minister for Health announced considerable additional investment in dentistry through a contract with Oasis Dental Care.

In July 2009 the Patient and Client Council officers carried out a survey of dental practices.
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05.04.11 Survey of the patient experience at the Emergency Department of Antrim Area Hospital
Views and experiences of patients as they travelled through the Emergency Department at Antrim Area Hospital.
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07.02.11 Swine Flu
Public views on the information available on swine flu.
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24.02.11 Talking Teeth: Patient Views of General Dental Services in Northern Ireland
Views of people on dental services in Northern Ireland
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25.02.14 The Painful Truth. February 2014
2500 people with chronic pain tell their story
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23.09.16 The Patient and Client Council and Endometriosis in Northern Ireland download
23.09.16 The Patient and Client Council and ME/CFS in Northern Ireland download
04.04.17 The People's Priorities
People's views on future priorities for health and social care in Northern Ireland - October 2016
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28.02.11 The People's Priorities - Full report
We spoke to almost 1,000 people across Northern Ireland regarding their perspectives on future priorities for health and social care.
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25.11.10 The People's Priorities - Summary
Summary document detailing what people think the top priorities are in health and social care target setting.
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05.12.11 The People's Priorities 2011
Report detailing the top priorities in Health and Social Care for people in Northern Ireland.
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05.12.11 The People's Priorities 2011 - Summary
Summary of key points.
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29.11.12 The People's Priorities for Transforming Your Care download
06.12.16 The People's Voice
A summary of the work of the Patient and Client Council 2009-2016
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20.11.14 The People’s Priorities: People’s views on future priorities for Health and Social Care in Northern Ireland. November 2014 download
15.02.11 The People’s Response to “Draft Budget proposals for the DHSSPSNI over the period 2011-2015"
The purpose of this report is to help ensure that the process of budget setting for
health and social care sufficiently reflects the opinions of people who use the
services.
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06.10.10 The Ward Manager
Patient and public views on the role of lead nurses on hospital wards
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10.05.13 Transport issues in accessing Health and Social Care services. March 2013 download
30.06.11 Verbatim comments from members of the public, to accompany report: 'People’s views about prescription charging and products available on prescription.'
What people told us, in their own words.
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04.04.14 Views on Telemonitoring Services. April 2014 download
26.11.15 What Matters To Me
A report reflecting what the important issues are for people with a learning disability and their carers in Northern Ireland.
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26.11.15 What Matters To Me
Easy Read version: A report reflecting what the important issues are for people with a learning disability and their carers in Northern Ireland.
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10.11.11 What the Bamford Monitoring Group did this year. (Easy Read)
Summary of the Bamford Monitoring Group's work from September 2010 – August 2011. Report produced by the Bamford Monitoring Group.
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14.07.11 Young Carers in Northern Ireland
A report of the experiences and circumstances of 16 year old carers.
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10.05.12 Young People's Priorities in Health and Social Care - Summary leaflet
Report reflecting the views of over 1200 young people aged 16-21 on Health and Social Care.
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10.05.12 Young People's Priorities in Health and Social Care.
Report reflecting the views of over 1200 young people aged 16-21 on Health and Social Care.
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13.08.10 Young peoples thought's about Young Life and Times survey findings.
Report produced by the Bamford Monitoring Group.
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