Accessibility Statement

This statement applies to content published on the domain https://patientclientcouncil.hscni.net/

It does not apply to content on third party domains hosting Patient and Client Council information.

This website is run by the Patient and Client Council. It is designed to be used by as many people as possible.

The text should be clear and simple to understand. You should be able to:

  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

Browsealoud

This website incorporates Browsealoud, which makes websites more accessible to people with reading difficulties. It uses simple speech, reading and translation tools. Online content can be read aloud in multiple languages using the most natural and engaging voice. Browsealoud is a free service.

How accessible this website is

Parts of this website are not fully accessible, for example:

  • some document attachments are not clearly written
  • some heading elements are not consistent
  • some documents are in PDF format and are not accessible

How to request content in an accessible format

If you need information in a different format, contact us using the online contact us form and tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example
    • audio CD
    • braille
    • British Sign Language (BSL)
    • accessible PDFIf you find any problems not listed on this page or you think we’re not meeting the accessibility requirements, contact us by using the online contact us form.

Reporting accessibility problems with this website

If you find any problems not listed on this page or you think we’re not meeting the accessibility requirements, contact us by using the online contact us form.

Enforcement procedure

If you are not happy with our response, contact the Equality Commission for Northern Ireland (ECNI).

The Equality Commission for Northern Ireland (ECNI) is responsible for enforcing the ‘Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018’ (the ‘accessibility regulations’).

Technical information about this website’s accessibility

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by 1st October 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs of reports published by the Patient and Client Council over the last 10 years. By September 2021, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix reports published before this date.

Any new PDFs or Word documents we publish will meet accessibility standards.
If you need a document in a different format, please contact the relevant service via the contact us page on the website.

How we tested this website

This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines 2.1 level A and level AA, and these tests have been carried out internally on 21/08/20 by the Patient and Client Council Communications Team.

Preparation of this accessibility statement

This statement was prepared on 17th August 2020. It was last reviewed on 18th September 2020.