Who we are

The Patient and Client Council (PCC) was created on 1st April 2009 as part of the reform of Health and Social Care (HSC) in Northern Ireland. We act as a powerful, independent voice for patients, clients, carers and communities.

PCC staff members pose at event

Our role is to be an independent, informed and influential voice that makes a positive difference and advocates for people across Northern Ireland in Health and Social Care.

Our vision is a Health and Social Care service that is shaped by the needs and experience of patients, clients, carers and communities. In our work we express our values as:

  • Put people at the centre of all we do.
  • Use evidence from people as a guide to our work.
  • Speak independently.
  • Work in partnership.
  • Are open and transparent about our work.

We have four statutory duties. They are to:

  • Listen and act on people’s views.
  • Encourage people to get involved.
  • Promote advice and information.
  • Help people make a complaint.

Over the years we have spoken to tens of thousands of people to understand their views and priorities in order to influence and improve service delivery and to shape future service provision. In addition, we have helped support thousands of people through the HSC complaints process.

We share the Health and Social Care values of:

  • Working together
  • Excellence
  • Compassion
  • Openness and honesty